STORE POLICY

Customer Care

My shipment was damaged. What now?

Sorry to hear that. E-mail us at Forgivenwine@gmail.com with an image of the damages within 24 hours of receiving package and we will coordinate a refund or we’ll re-ship you replacement product free of charge. Please note that for canned or plastic beverages, we are unable to replace cans that are dented during transit.

What are your bottles made of?

Are they recyclable?

Our bottles are made of high-quality beverage-grade glass and are fully recyclable.

How can I contact you?

Email us at forgivenwine@gmail.com We’re here to help!

Privacy & Safety

Forgiven Wine Company is committed to protecting the privacy and security of the information we collect and to being transparent about the ways in which we collect and process your information. This statement (the “Privacy Policy”) sets forth our policies and practices for handling the information we collect from or about you. It applies to the websites and online service that we operate and that link to this Privacy Policy (the “Services”).

I. COLLECTION OF INFORMATION

We collect the following categories of information when you use our Services (including when you download or launch our mobile applications) or when the application is running on your device in the background:

  • Information you provide directly to us.

    • Contact Information, including name, alias, maiden name, email address, telephone or mobile phone number, address;

    • Sign-In Information, including username and password, account name, account number;

    • Profile Information and Survey Responses, including your interests, preferences, physical characteristics or description, feedback, educational or professional information, employment, employment history, demographic information;

    • Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;

    • Geolocation data;

    • Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history; and

    • Correspondence you send to us.

  • Information we collect automatically We collect internet, electronic activity, and other information automatically from the devices and browsers that you use, including your device type; Internet protocol (IP) address; device and advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers; time zone setting and location; browser type and version; browser plug in types and versions; operating system and platform; Internet service provider; pages that you visit before and after using the Services, browsing history, and search history; the date and time of your visit; information about the links you click, pages you view, and advertising you interact with within the Services and other information about how you use the Services; the technology on the devices you use to access these Services; inferences used to create a profile about preferences, characteristics, psychological trends, predispositions, behavior, attitudes; and standard server log information. If you or your device experiences an error, we collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred. Consistent with your mobile device or app permissions, we also collect geolocation information including geolocation information derived from your GPS, WiFi and Bluetooth signals, IP address, and other device information, photos stored on your device, contacts from your mobile address book, audio recordings, and appointments from your calendar.

We also receive the categories of information described above from other sources, including from users of our Services, and third-party services and organizations. For example, if you access any social media or similar services through the Services to login or to share information about your experience on our Services with others, we may collect information from these third-party services.

Without this information, we are not able to provide you with all the requested services, and any differences in services are related to your information.

We may aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this Privacy Policy.

II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING

We use and otherwise process each of the categories of information identified above for the following business purposes:

To provide you with the information, products and services that you request from us; to allow you to participate in interactive features of our Services, when you choose to do so; to manage accounts; and to manage our relationship with you, including providing you with the information, products and services that you request from us, and notifying you about changes to our terms or privacy policy.

To make suggestions and recommendations to you about things that are similar to those that you have enquired about or may otherwise be of interest to you, or to send promotional materials from us or by our affiliates and trusted business partners.

To improve our Services and to ensure that content is presented in the most relevant and effective manner for you and for your device; to administer our Services, including troubleshooting, data analytics, testing, research, statistical and survey purposes; to keep our Services, business and users safe and secure; to comply with applicable laws and regulations; and to protect or exercise our legal rights or defend against legal claims.

Wholesale Inquiries

Forgiven Wine is available for Wholesale! If you would like details about sampling our wines and/or ordering bulk shipments for re-sale please send us an email at Forgivenwine@gmail.com and we will get back to you promptly. We thank you for considering us to be a part of your business.

Payment Methods

Credit / Debit Cards
PAYPAL

 

CONTACT

Email: Forgivenwine@gmail.com

Tel:(717) 543-3246 or (267) 210-3274

Address: Philadelphia & Lancaster Pa 

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Mon - Fri: 5pm-8pm

Saturday and Saturday  9am - 5pm

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